This article guides the agent in applying for and paying for a Certificate of Replacement of National ID on the user's behalf. This service allows Rwandans who have lost their national ID cards to apply for a certificate of loss, which can serve as a temporary national ID while they wait for their new ID cards to be issued. Local government authorities process the application at the sector level. The service is provided by the Ministry of Local Governance (MINALOC).
The processing time of this service is 1 working day; it costs Rwf 3000.
Prerequisites:
Applicants should have their national ID number.
Applicants who are yet to apply for a national ID replacement are eligible to apply.
Applicants should have a valid phone number, email address, or both.
Follow these simple steps to apply for a certificate of replacement of national ID as an agent:
Visit the Irembo platform at www.irembo.gov.rw and log in to your agent account.
Click the "new application" icon to start a new application.
Under Identification, click on Certificate of Replacement of National Identification.
Click on Apply.
Enter the Applicant Details (more details will be retrieved and displayed), the Processing Details, and the reason for the request. Click on Next to proceed.
Note: The District and Sector should be the places of issuance of the first national ID
Verify that the information is accurate, enter a phone number and email address, check the verification box, and click Submit.
NOTE: Please check in with the applicant to ensure all information provided is true and correct.
A billing number/ID (88….) will be generated. Click Pay. For more information about payment modes, click here.
NOTE: After applying and paying successfully via IremboGov and after the processing sector's Executive Secretary (ES) has approved it, the applicant receives an SMS/Email notifying them that the certificate is available. They can download it on the IremboGov platform.