This service enables Rwandan citizens whose biometric data was collected without payment to pay for their national IDs. This service is provided by the National Identification Agency (NIDA).
The following are the most frequently asked questions from agents about payment for national ID (special cases):
How much does an applicant pay for this service?
An applicant will pay RWF 500.
Who is eligible to pay for a national ID ( special cases)?
Any Rwandan whose biometric data was captured without payment
What requirements are needed to pay for national ID ( special cases)?
An applicant should have a national identification number, a valid phone number, an email address, or both.
Can I submit this application to any sector?
Yes, you can submit the application to any preferred sector of the applicant.
What is the processing time for National ID (special cases)?
The processing time is 30 days.
Where does an applicant get the national ID number if they lose it?
An applicant can request their national ID at the sector or contact the NIDA office via phone: +250788 755 860, email: info@nida.gov.rw, Twitter: @NidaRwanda, and Facebook: National Identification Agency-NIDA.
What should I do when a national ID number is not reflected?
You can share the national ID number with NIDA or the IremboGov support team for assistance.
Where does an applicant get their ID once NIDA produces it?
Once NIDA has produced a national ID, it can be collected at the selected sector office.