This service enables Rwandan citizens to apply for a national ID. The applicant must have a citizen application number. A citizen without the application number should carry any identification and reach out to the nearest sector office to request it from the Civil Registration Officer (CRO) before applying for the National ID. The service is provided by the National Identification Agency (NIDA).
The following are agents' frequently asked questions about national ID applications.
How much does an applicant pay for an application for a national ID?
The price for an application for a national ID is Rwf 500.
Who is eligible to apply for a national ID?
Any Rwandan who is 16 years or above is eligible for this service.
Can I apply for more than one application for national ID?
Yes, agents can choose bulk and pay for more than one application using a single billing number.
What are the requirements needed to apply for a national ID?
Eligible applicants should have a child ID, a valid phone number, and an email address.
Where does an applicant get the Citizen Application Number in case of loss?
An applicant can retrieve the Citizen/Child Application Number at the sector or contact the NIDA office via phone at +250788 755 860, email: info@nida.gov.rw, Twitter: @NidaRwanda, and Facebook: National Identification Agency-NIDA.
What should I do when a child's application number is not reflected?
You can share the child application number with the IremboGov support team or NIDA for assistance.
Where does an applicant get their ID once NIDA produces it?
Once NIDA has produced a national ID, it can be collected at the sector where the applicant’s biometric data is captured.
An applicant wants to change the gender on their ID. NIDA produced their ID with that mistake. Who do I contact for help?
You apply for national ID correction via IremboGov for the applicant and they wait for the Civil Registration Officer's appointment to process it further. Where can I get a child ID or Citizen Application Number?
A child's ID is acquired in two ways:
For Rwandans living in Rwanda, a child born after the launch of Civil Registration and Vital Statistics (CRVS), the Child ID is acquired from the hospital.
For citizens born before the launch of CRVS, it is acquired by the sector.