This article guides an agent on applying for and paying for a national ID correction on the user's behalf. This service enables Rwandans and refugees to apply for and correct their national identity cards. The citizen will receive an appointment requesting them to visit the selected sector and show supporting documents to justify their reason for the request. The corrected ID card will be collected at the selected sector. The service is provided by the National Identification Agency (NIDA).
The processing time for this service is 30 days, and the price depends on the reasons for ID correction.
Note:
Please advise the user to follow these essential steps if their reason for ID correction is a photo change before submitting an application on the IremboGov platform.
First and foremost, the user should send a photo change request to NIDA on their email (info@nida.gov.rw).
They should attach a copy of their national ID and most recent passport photo.
NIDA will then review their request to change their ID photo.
If NIDA approves the user’s request, an appointment date will be set.
After successfully completing these steps, you can now proceed to start their application on the IremboGov platform.
Prerequisites:
Applicants should have a Rwandan national ID number.
Applicants should have a legitimate reason (date of birth, gender, name, and photo) to request this service.
Applicants should have a valid phone number or email address.
Follow these simple steps to help a user apply for a national ID correction:
Visit the Irembo platform at www.irembo.gov.rw and log into your agent account.
A small window will pop up. Fill in both your phone number and your password, then click login.
Click the "new application" icon to start a new application.
Under Identification, click on Application for National ID Correction.
Select “Application for National ID Correction” from the dropdown menu.
Click on Apply.
Enter the required applicant details (ID number, reason for ID correction, place of collection, and processing office), and click Next to proceed.
Note:
When the reason for ID correction is Change of names, Photo or Damaged the applicant will be charged 1,500 Rwf, respectively.
Note:
It is advised to choose the same processing office as the collection place to make the collection easier.
Verify that the user’s information provided is accurate, enter their phone number and email address, check the verification box, and click Submit.
A billing number/ID (88….) will be generated, Click pay.
Applicants can choose their preferred mode of payment: offline (MTN, Airtel, or BK) or online (Visa or MasterCard). For more information about payment modes, click here.
NOTE:
Upon payment, the user’s application will be sent at the sector office of their selection. The sector officer will set an appointment for the user to visit their office with proof of correction. Once the application is approved, the user’s documents will be sent to NIDA for a new ID card production and will be ready for pickup in 30 days.