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How an Agent can help a User Apply for a Certificate of Widow/Widower

This e-certificate is the official document that confirms the civil status of Rwandan citizens whose spouse is deceased. This service is provided by the Ministry of Local Government (MINALOC) and processed by local Government authorities at the sector level. 

The processing time is 1 working day; the service costs Rwf 1,500.

Prerequisites: 

  • Applicants should have a Rwandan national ID number. 

  • Applicants’ civil status should be WIDOW/WIDOWER in the National Identification Agency system. 

  • Applicants should have a valid phone number, email address, or both. 

Follow these simple steps to apply for a certificate for a widow/widower:

  1. Visit www.irembo.gov.rw and log into your agent account.

  1. A small window will pop up. Fill in both your phone number and your password, then click login.



  1. Click the "new application" icon to start a new application.


  1. Under the Family category, click on Certificate for Widow/Widower.


  1. Click on Apply

  1. Once you click on Apply, the details will be displayed on the upper side of the page.

  2. Fill in the Processing Details

NOTE: It’s advisable to choose the sector where the deceased is registered.

  1. Click on Next to proceed.

  1. Verify that the user’s information is accurate, enter their phone number and/or email address, check the verification box, and click on Submit.

  2. A billing Number/ID (88…) will be generated for payment, Click Pay

  3. Applicants can choose their preferred mode of payment: offline (MTN, Airtel, or BK) or online (Visa, MasterCard or American Express). For more information about payment modes, click here


NOTE: After applying and paying successfully via IremboGov, and after the Executive secretary (ES)of the processing sector has approved it, the applicant will receive an SMS/Email notifying them that their certificate is available and can download it from the IremboGov platform.

I
Ivan is the author of this solution article.

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