This service allows refugees to request a renewal of an official refugee travel document. Reasons for renewing include a valid passport with full stamped pages, passport validity is less than 6 months, and others. The service is provided by the Directorate General of Immigration and Emigration (DGIE) office.
The processing time is 2 days, and the price is RWF 20,000.
Prerequisites:
Applicants should have UNHCR Proof of Registration number
A Refugee national ID for adults
A copy of the previous travel document that is being renewed.
Applicants should have a valid phone number, email address, or both.
Required attachments
Existing travel document
Conditional attachments
Copy of proof of registration
Passport photo
Signature
Parents' marriage certificate or any other proof of marriage
Child birth certificate
Death certificate of the deceased parent
Copy of a legal guardianship
Copy of the guardian's identity card
Copy of parents divorce court judgment
Certificate of celibacy for the mother
Certificate of Recognition
Optional attachment
Copy of valid refugee card
Copy of the refugee card of the mother
A copy of the living parent's Identity card
Refugee registration certificate
Follow these simple steps to help a user renew their refugee travel document:
Visit www.irembo.gov.rw and log into your agent account.
A small window will pop up. Fill in both your phone number and your password, then click login.
Click the "new application" icon to start a new application.
Under Immigration and Emigration, click on Refugee Travel Document Application.
Select “Renew Refugee Travel Document”.
Click Apply.
Fill in the applicant details as prompted.
Enter the applicant’s travel details, such as the destination country, travel purpose, and reasons for travel.
Note: Once the user confirms that they live in a refugee camp, the collection place will automatically be set to that camp.
Upload the required attachments in the correct format and click Next.
Verify that the user’s information is true, enter their phone number and/or email address, check the verification box, and click on Submit.
A billing number/ID (88….) will be generated for the user to make the payment click pay.
Applicants can choose their preferred mode of payment. For more information about payment modes, click here.
NOTE:
After applying and paying successfully via IremboGov, the applicant receives a feedback notification from the Directorate General of Immigration and Emigration informing them when to take the biometric tests, either at DGIE headquarters or at a district office.