How to assist the applicant to Apply and Pay for Community-Based Health Insurance (Mutuelle) as an agent

This article guides the agent on how to apply and pay for Community-Based Health Insurance (Mutuelle) on the user's behalf. This service allows Rwandans to apply and pay for Mutuelle for themselves and their household. This service is provided by the Rwanda Social Security Board (RSSB). 

The processing time is 1 day (the insurance is valid as soon as the payment has been made), and the price depends on the number of health insurance dependents. 

Prerequisites: 

• The head of the household should have a national ID number. 

• Applicants should have a valid phone number and/or email address.

Follow these simple steps to pay for Community Based Health Insurance (Mutuelle) for a citizen : 

1. Visit the Irembo platform at www.irembo.gov.rw  and log in to your agent account.

2. Click the "new application" icon to start a new application.

3. Under Health, click on Community Based Health Insurance (Mutuelle).

4. Click on Apply. 

5. Enter the ID number of the head of the household, and the household details will be displayed.

• Insurance period or Fiscal year: starts from July of the current year to June of the following.

• Total CBHI: the total amount to be paid for that period.

• Previously paid: amount paid in case there was a previous installment payment.

6. The amount to be paid will be displayed automatically; enter the amount you wish to pay in the appropriate box. Click on Next to proceed. 

NOTE: The amount entered must be a multiple of 1000. (Eg 1000, 2000, 3000, 4000, 5000, 6000 etc)

7. Verify that the information is true, enter a phone number and/or email address, check the verification box, and click Submit.

8. A billing number/ID (88…) will be generated for payment. Applicants can pay using any of the payment channels available. For more information about payment modes, click here.