How an Agent Can Help a User Apply for an E-passport Replacement.

Modified on: Thu, 12 Feb, 2026 at 4:32 PM

This article guides the agent in applying for and paying for an E-passport Relacement on the user's behalf. This service allows Rwandans (adults and minors) to replace their passports only in case of loss, theft, or damage. Applicants should apply for the certificate of loss via Rwanda Investigation Bureau (RIB) offices and then apply for this service. The Directorate General of Immigration and Emigration (DGIE) issues three types of passports: ordinary, service, and diplomatic.

The processing time of this service is 4 working days, and the price depends on the e-passport category plus the penalty of 50% of the initial payment.

Note:

If the user is seeking to replace the discontinued, dark blue passport, issued by DGIE before 28 June 2019, Apply through the service “e-Passport first application”.

Prerequisites:

Rwandan citizens above 18 years should have a national ID number.
Rwandan citizens below 18 should have a Citizen Application Number, national ID number, and no document.
Attachments differ depending on the type of passport selected and the “minor category” for applicants below 18 years.
Applicants should have a certificate of loss issued by RIB.
Applicants should have a valid phone number, email address, or both.

Applicant: Below 18 years
Applicant: Between 16 and 17 years
Passport Type	Passport Validity	Fees (Rwf)	Attachments
Service	5 years	22,500 15,000 (if expired)	Copy of National ID Passport Photo Signature (Write the names of the child) A recommendation letter issued by a government institution Other attachments, depending on the selected "Minor Category,"
Ordinary	2 years	37,500 25,000 (if expired)	Copy of National ID Passport Photo Signature (Write the names of the child) Other attachments, depending on the selected "Minor Category," such as birth certificate, parents' marriage certificate, etc.
Diplomatic	5 years	75,000 50,000 (if expired)	Copy of National ID Passport Photo Signature A recommendation letter issued by MOFA or Cabinet Resolutions Appointment letter of the parent.
Applicant: 15 years and below
Service	5 years	22,500 15,000 (if expired)	Citizen application number (child ID) Passport Photo Signature (Write the names of the child) A recommendation letter issued by a government institution Other attachments, depending on the selected "Minor Category,"
Ordinary	2 years	37,500 25,000 (if expired)	Citizen application number (child ID) Passport Photo Signature (Write the names of the child) Other attachments, depending on the selected "Minor Category," such as birth certificate, parents' marriage certificate, etc.
Diplomatic	5 years	75,000 50,000 (if expired)	Citizen application number (child ID) Passport Photo Signature A recommendation letter issued by MOFA or Cabinet Resolutions Appointment letter of the parent.

Applicant: 18 years and above
Passport Type	Passport Validity	Fees (Rwf)	Attachments
Service	5 years	22,500 15,000 (if expired)	Copy of National ID Passport Photo Signature A recommendation letter issued by a government institution
Ordinary	10 years	150,000 100,000 (if expired)	Copy of National ID Passport Photo Signature
Diplomatic	5 years	75,000 50,000 (if expired)	Copy of National ID Passport Photo Signature A recommendation letter issued by MOFA or Cabinet Resolutions Appointment letter of the parent

Follow these simple steps to help a user apply for an e-passport replacement:

Visit the Irembo platform at www.irembo.gov.rw and log in to your agent account.

Click the "new application" icon to start a new application.

Under Immigration and Emigration, click on the e-Passport Application.

Select which Request Type you want, e-Passport replacement, and click Apply.

Choose who needs this service, whether the applicant is above 18 or below 18, and fill in the Applicant Details.

If an applicant is above 18, he/she enters their national ID number.
If an applicant is below 18, he/she enters the Citizen Application Number.

Fill in the Passport & Travel Details (including the Reason for Replacement) for the applicant.

NOTE: The price depends on the e-passport category plus the penalty of 50% of the initial payment.

Attach all the required documents in the right format and size. Then click on Next to process.

Verify that the information is true, enter your Phone number and/or Email Address, check the verification box, and Click Submit.

NOTE: Please check in with the applicant to ensure all information provided is true and correct.

A billing number/ID (99….) will be generated for payment. Applicants can pay using MTN Mobile Money, Airtel Money, BK App, BK Branches, BK Agents, or pay online using VISA or MasterCard.

NOTE: After applying and paying successfully via IremboGov, the applicant receives a feedback notification from the DGIE informing them when to take the biometrics tests at the DGIE office or Rwandan Embassy.

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