What is Data Privacy?
Data privacy refers to protecting personal information and ensuring individuals control how their data is collected, used, and shared. It encompasses safeguarding sensitive information from unauthorised access or misuse.
Data Privacy Guidelines for Irembo Agents
As an Irembo agent handling user applications and sensitive information, it's crucial to uphold strict data privacy standards. These guidelines outline fundamental principles to safeguard users' data and maintain trust in our services.
Account Login Security
Agents should never ask users for their Irembo account credentials (username, password, or OTP). Instead, you should utilise your agent account to process applications on behalf of users.
Consent and User Information
Prior user consent is mandatory before collecting, processing, or sharing personal data.
Ensure to input the user's phone number and email during application processes, enabling users to track their submissions.
Purpose Limitation
Use user data solely for the specific application requested, preventing misuse or unauthorised access for other purposes.
Data Minimization
Collect only the necessary data required for the application process. Avoid collecting irrelevant or excessive information.
Transparency and User Information Disclosure
Users have the right to know how their data is utilised. Agents should inform users about data collection, processing, and usage details before proceeding with applications.
Data Sharing Protocols
Share user information only during necessary escalations with authorised channels such as the Irembo support team or Territory Coordinators.
Always remember that user information is strictly confidential and must not be shared without proper authorisation.
Data Handling and Deletion
After utilising user data and scanned documents for an application, delete all related data promptly from computers and phones to prevent unauthorised access or misuse.
Secure Payment Practices
Under no circumstances should agents request user passwords when users opt to pay for Irembo services through various payment methods. Ensure secure payment transactions without requiring sensitive login details.
Adhering to these data privacy guidelines is essential for maintaining the confidentiality and trust of our users. Agents are entrusted with ensuring the utmost security and protection of users' personal information throughout their interactions with the Irembo platform.
By strictly following these principles, agents play a pivotal role in upholding data privacy standards and fostering a secure environment for our users.