This article provides a step-by-step guide for agents assisting citizens in downloading their e-certificates or receipts via IremboGov. Agents can initiate the download of citizens' receipts once they've made successful payments for their applications. Furthermore, once citizens have applied, made payments, and received approval, agents can download the e-certificates.
Prerequisites:
Agents should be logged into their IremboGov accounts to download a receipt or an e-certificate.
The agent must have the application or billing numbers of the citizen's application for reference.
There should be a confirmation of approval from the responsible institution for them to download a certificate.
Internet access and a computer or smartphone should be available.
Follow these simple steps to download the e-certificate/receipt:
Visit the Irembo platform at www.irembo.gov.rw and log into your agent account.
A small window will pop up. Fill in both your phone number and your password, then click login.
Note:
When you click on “log in”, you will agree to new terms of use, including the privacy policy of IremboGov.
Enter the application number, billing number, or identification numbers such as National ID and Passport Number in the search space and click the button. Your application details will be displayed.
Click on the application.
You will be prompted to request a password be sent to the phone number or email used during the application process.
Enter the OTP (One Time Password) to verify.
After entering the OTP, you can view the application details with options to download the certificate or receipt.
To download an e-certificate or receipt, you need to request an OTP to the number you used when applying for the service.
Enter the OTP and click “Verify”
Choose your preferred language for your e-certificate or Receipt and click download e-certificate/ receipt.
Note:
If the service requires selecting the certificate language during the application process, the certificate and receipt can only be downloaded in the language chosen while applying.
Please note that information is to be provided voluntarily and treated with confidentiality.
You are now fully prepared to take action! Thanks to your hard work, the citizen's e-certificate or receipt is ready for immediate access. Get going!