This offers step-by-step instructions on how Irembo Agents can change their password, addressing different scenarios like forgetting their password or other data privacy matters that might require a password reset.
Prerequisites:
An agent must have an active Rwandan phone number.
The phone number must match the one used during the account creation process.
Follow these simple steps to reset your password:
Step 1: Visit Irembo platform: www.irembo.gov.rw platform and click on Log In
Step 2: A pop-up window will appear. Click on Forgot Password
Step 3: Enter your Rwandan phone number and click on Reset Password.
Step 4: A Verification Code will be sent to the phone number. Enter the One-Time Password (OTP) and click on Submit.
Step 5: Enter your new password and confirm it. Then, click on Submit a new password.
Now, you are good to go! You shall receive an SMS notification from Irembo confirming you changed your password.