This service allows citizens to replace their definitive driving licenses when lost or damaged. The service is provided by the Rwanda National Police (RNP).
The processing time of this service is 21 days and its price is Rwf 25,000.
Note:
To determine eligibility for the duplicate of the definitive driving license, applicants must first visit the Rwanda National Police BUSANZA office (Department of Testing and Licensing), email commtl@police.gov.rw, or call 118. Once RNP approves the duplicate request, applicants can proceed to Irembo to submit their application and complete the payment.
Prerequisites:
Applicants must have their national ID.
After paying for this service, the applicant submits an application letter to the Commissioner of Traffic Police. For more information, call 118/0788311468/0788311584/0788311553.
Follow these simple steps to help a user apply for this service:
Visit www.irembo.gov.rw and log into your agent account.
A small window will pop up. Fill in both your phone number and your password, then click login.
Click the "new application" icon to start a new application.
Under the Police category, click on Duplicate of Driving License.
Read the service description and Click on Apply.
Enter your Application Details. The applicant information is displayed on the right side of the page.
Click Next to proceed.
Verify that the user’s information is accurate, enter their phone number and/or email address, check the verification box, and click Submit.
A billing number/ID (99….) will be generated for payment. Applicants can pay using MTN Mobile Money, Airtel Money, BK App, BK Branches, BK Agents, or pay online using VISA or MasterCard.
NOTE:
After applying and successfully paying via IremboGov, the applicant receives a SMS/Email notifying them when to pick up the new driving license.